My Rio Rewards FAQs
what is My Rio Rewards?
How do I enroll in the My Rio Rewards™ program?
Visit the iOS App store or Google Play store and search for Cafe Rio to download the app. Once the app has downloaded, open it and follow the instructions to create your account.
Can anyone enroll in the My Rio Rewards™ ?
The program is available for anyone over the age of 13.
Is there a fee for enrolling in the My Rio Rewards™ program?
No way, amigo, it's free!
I no longer want to participate in the My Rio Rewards™ program. Can I cancel my account?
In the app, click on the "More" tab, then use the "help" feature to email Customer Care or email directly to email@example.com. We'll get things worked out for you.
What do I do if I forgot my password?
We've got you covered! Click 'Log In' in the app, enter the email address associated with your My Rio Rewards™ account and then click the 'Reset Password' link. On the website, click ‘Log In’, click ‘Forgot Password’, and enter the email address associated with your My Rio Rewards account.
How do I earn rewards?
You'll receive 1 point for every $1 you spend on food and beverages at Cafe Rio. Every time you earn 100 points you'll automatically unlock $10 in rewards! Your receipt will have a barcode on the bottom that you can use to earn points. Simply scan the barcode with the app or enter the barcode number on the website and you'll get points for your purchase. When you place and pay for an order online, while logged in, points are automatically awarded. It's so easy a pinto bean could do it!
Can purchases I made before registering for the My Rio Rewards™ program be applied to my My Rio Rewards™ account retroactively?
You can use the barcode on your receipt to register points for your purchase. Barcodes do expire after 7 days, though. We are unable to award points for purchases outside the 7-day window.
How do I earn a free meal?
You'll receive 1 point for every dollar you spend on food and beverages at Cafe Rio. Once you earn 100 points, you'll unlock $10 in rewards to use to buy whatever Cafe Rio meal you'd like.
What do I do if I am unable to scan the barcode?
Send us a picture of your full receipt by clicking on the ‘More’ tab and then use the "help" feature to email Customer Care or by emailing directly to firstname.lastname@example.org.
Can I share my rewards with my family?
Sure. I guess if you really love them that much. You can use your rewards toward any purchase of food or beverages at Cafe Rio.
Can accounts be combined?
They can't be combined but you can be logged in to the same account on separate devices.
Can I scan someone else's barcode to earn points?
No. You are allowed to earn points for only your own purchases. If you scan barcodes that are not from your own purchases, your account will be flagged for fraudulent activity and you may lose access to it.
Why didn't I earn points when I bought a gift card?
Sorry, points are only awarded for food and beverage purchases.
Why am I not seeing my bonus points?
You may need to refresh your app balance by pulling down on the screen or waiting a bit longer for the points to make it to your account. It can take up to 10 minutes for the points to arrive sometimes.
What is the My Rio Rewards™ Program?
The tastiest way to earn free food! You'll receive one point for every $1 you spend on food and beverages at Cafe Rio. When you get to 100 points, you'll unlock $10! It's just that easy. Keep your app notifications on because we love to send bonus offers that accelerate your free food earning!
Do you have a terms and conditions I can review?
Sure thing! You can find it here: Terms & Conditions
Do I need a My Rio Rewards™ account to participate in the My Rio Rewards™ program?
Yep, you'll need to create an account with a username and password. The simplest way is to sign up with Facebook – don't worry, we'll never post anything to your account.
Will you share the information in my My Rio Rewards™ account?
Nope, we wouldn’t do that to you. We want to remain friends.
What type of phone do I need to use the app?
We offer the app for both iOS, 5C and newer running on iOS 10 or higher, and Android devices running v5 to the latest.
How do I refer a friend? What do I get if they visit?
In the app, click on the ‘More’ tab. Click on "Invite Friends", then click the "Invite" button and choose how you want to send out your invite code. You'll earn 20 bonus points for each friend that signs up using your invite code. You'll receive the bonus points when your friend uses their account to earn points for the first time. You should invite them to dinner.
Who do I contact with any questions or issues?
In the app, click on the ‘More’ tab, then use the "help" feature to email Customer Care or email directly to email@example.com. We'll get things worked out for you.
How do I get the app to show restaurants near me?
To see locations near you, you'll need to enable the GPS locator/location services in your phone's settings. Then, click on ‘locations’ in the bottom menu bar. You can also use the magnifying glass icon in the upper right side of the ‘locations’ tab to search locations.
How do I opt out of notifications or offers?
In the app, click on the ‘More’ tab, then click ‘Profile’. Scroll to the bottom and turn off the ‘Push Notifications’ button and then ‘Save Changes.’ Your Push Notifications button will be grey.
Can I redeem my points for cash?
Nope. Every 100 points you earn will automatically convert into a $10 redeemable reward. The reward is yours to use towards a food and beverage purchase at Cafe Rio, but you can't get cash back from your purchases when using your rewards.
How do I place a reorder?
Once you’ve built your delicious meal just the way you like it, simply mark it as a favorite. You can do this while you’re placing your order or come back to your account later and mark it as a favorite. Once it is a favorite, you can select reorder when placing a mobile or online order and your favorited meals will be there for you!
How will I earn points and rewards?
You'll receive 1 point for every $1 you spend on food at Cafe Rio. Every time you earn 100 points you'll automatically unlock $10 in rewards. Your receipt will have a barcode on the bottom that you can use to earn points. Simply scan the barcode with the app or enter the barcode number on the website and you'll get points for your catering purchase. Easy peasy! Unfortunately, we aren't able to process rewards towards the purchase of catered orders at this time.
Will I need to re-enroll for catering loyalty rewards?
Nope. If you already have a catering rewards account, log in to the My Rio Rewards™ app or website using the email address and password registered to your catering rewards card; any existing rewards are already transferred for you!
Will I lose any credits / points I already earned?
Nope! If you already have a catering rewards account, log in to the My Rio Rewards™ app or website using the email address and password registered to your catering rewards card; any existing rewards are already transferred for you!
Do I get rewards for buying catering?
Yep! You'll receive 1 point for every $1 you spend on food at Cafe Rio. Every time you earn 100 points you'll automatically unlock $10 in rewards. Please note, unfortunately, we aren't able to process rewards towards the purchase of catering orders at this time.
Can I still give the call center representative my loyalty number to earn rewards?
The Catering Call Center Team will not be able to give you loyalty points over the phone. They can however still take your order! You will need a My Rio Rewards™ account to continue to get rewarded for your catering orders.
I made an eligible purchase at a Cafe Rio restaurant, but it is not reflected in My Rio Rewards account. How do I resolve that?
Is the Cafe Rio App secure?
Why should I sign up with Facebook?
We give you points. And, it’s easy.
What information do you access from my Facebook profile? Do you post to my wall?
No way, amigo, we'd never post to your wall. You have all the control. We will access your general information and the email address associated with your Facebook profile.
Why does Cafe Rio require my location?
We use your location to help you find the Cafe Rio nearest you.
How do I redeem points?
Every 100 points will automatically convert to a $10 redeemable reward. That’s when you get to redeem. In the app, click "Redeem" on the "Rewards" tab. The cashier will scan the QR Code on your phone and any available balance will be applied toward your purchase.You can add your phone number to your account so the cashier can look up your account at the register and redeem your rewards.
Do I have to use all my rewards at once? What about offers, like a $5 credit?
Rewards and offers are two different things, amigo. Rewards are automatically earned every time you hit 100 points. When you redeem your rewards, all rewards, up to the purchase price of your order, will be applied towards your purchase. Any remaining rewards will go back in your account. Rewards don't expire, and you don't lose what you don't use.
Offers, like a free drink or BOGO coupon or a $5 or $10 credit, etc., generally have an expiration date and are one-time use only. If it's a credit towards your purchase but you don't use the full amount of the credit, the remaining balance is not available to use because it is a one-time use offer and you lose anything you don't use.
Do my rewards ever expire?
No. Once your points have converted to rewards, they are yours forever and ever and ever. Points, though, do expire after 180 days of no activity on your account.
What if my purchase doesn't use all my reward?
No problem. Any unused portion will go back into your account.
Can I receive cash back with My Rio Rewards™?
No, all remaining balance will return to your app account.
Can I use a My Rio Rewards™ coupon together with another coupon?
You can redeem multiple My Rio Rewards™ coupons or offers in a single transaction, unless stated otherwise.
How do I pay for an order using a gift card I loaded in the app?
Click the 'More' tab. Then, select 'gift card'. Select "Manage Cards" and choose the card you wish to use. Click on the QR code and it will become full screen so the cashier can scan. Enjoy your meal!
Where is my payment information stored?
We don't store your information, amigo. Once your transaction clears, your information heads to the great black hole in the sky. In other words, it disappears and there's no way for us to access your credit card info.
Can I add money to a gift card I purchased in the app?
This feature is currently not enabled. We are actively working to make the reload feature a great way to keep adding funds to existing gift cards.
Can I add a physical gift card to the app?
You sure can, amigo! Click the 'more' tab and then select 'gift card'. If you do not have a current gift card in the app, select ‘add card.’ If you already have an existing gift card, select ‘manage cards.’ At the bottom of the screen click on ‘Add Gift Card’ and follow the prompts.
How do I review my gift card transaction history?
You can visit caferio.com/gift-cards. Scroll down on the page to the Check Your Balance section on the right-hand side. You will then enter your card number, PIN and verify you’re not a robot.
What do I do if the QR code on my gift card doesn't scan?
Make sure you've tapped on the QR code to make it full screen. This allows the scanner to read the QR code. If that doesn't solve the issue, the cashier can manually type in the gift card number at the time of your transaction.
Will I lose my gift cards if I get a new phone?
Nope! Simply download the Cafe Rio app to your new phone, sign in using your existing username and password (or login with Facebook, if that's how you previously created your account), and everything will be right where you left it.
How do I share a gift card with my friends or family?
Head to the 'more' tab and then select 'gift card.' Click 'manage cards', select the card you wish to share. Click on the 'Share your gift card with friends or family.' Select 'share', enter the email address registered with your friend or family's app account.You’ll be asked to enter the passcode you set-up when loading your gift card. If you didn’t set one up or have forgotten, just select ‘reset passcode.’ You’ll receive and email link to reset. After you put in your passcode, you've shared your card! Please note, your friend or family member will need to have the Cafe Rio app in order to use the gift card you've shared with them.
How do I transfer a gift card to a friend or family member?
Sorry. This feature is no longer available. You can share your card with someone else, but you can not fully transfer the balance any longer.
How do I remove someone who is shared on one of my gift cards?
You can easily remove someone by heading into the 'more’ tab and selecting the gift card' tab. Under the card that you shared, you will see a garbage can icon next to the person's name; click the icon and you'll receive a message confirming your choice to remove a user.