the fastest and easiest way Earning FREE Food has never been easier!
Did you know you can order Cafe Rio directly through the app?
Enjoy easy online ordering with 1-click reorder. Just save your order as a favorite and when you come back, select the favorite you want to reorder.
Download the app and give it a try today.
what is My Rio Rewards?
How do I enroll in the My Rio Rewards™ program?
Visit the iOS App store or Google Play store and search for Cafe Rio to download the app. Once the app has downloaded, open it and follow the instructions to create your account.
Can anyone enroll in the My Rio Rewards™ ?
The program is available for anyone over the age of 13.
Is there a fee for enrolling in the My Rio Rewards™ program?
No way, amigo, it's free!
I no longer want to participate in the My Rio Rewards™ program. Can I cancel my account?
In the app, click on the "More" tab, then use the "help" feature to email Customer Care or email directly to firstname.lastname@example.org. We'll get things worked out for you.
What do I do if I forgot my password?
We've got you covered! Click 'Log In' on the app or website, enter the email address associated with your My Rio Rewards™ account and then click the 'Forgot password?' link.
How do I earn rewards?
You'll receive 1 point for every $1 you spend on food and beverages at Cafe Rio. Every time you earn 100 points you'll automatically unlock $10 in rewards! Your receipt will have a barcode on the bottom that you can use to earn points. Simply scan the barcode with the app and you'll get points for your purchase. It's so easy a pinto bean could do it!
Can purchases I made before registering for the My Rio Rewards™ program be applied to my My Rio Rewards™ account retroactively?
You can use the barcode on your receipt to register points for your purchase. Barcodes do expire after 7 days, though. We are unable to award points for purchases outside the 7-day window.
How do I earn a free meal?
You'll receive 1 point for every dollar you spend on food and beverages at Cafe Rio. Once you earn 100 points, you'll unlock $10 in rewards to use to buy whatever Cafe Rio meal you'd like.
What do I do if I am unable to scan the barcode?
Send us a picture of your full receipt via the 'Help' feature in the app or by emailing directly to email@example.com.
Can I share my rewards with my family?
Sure. I guess if you really love them that much. You can use your rewards toward any purchase of food or beverages at Cafe Rio.
Can accounts be combined?
They can't be combined but you can be logged in to separate devices with the same account.
Can I scan someone else's barcode to earn points?
No. You are allowed to earn points for only your own purchases. If you scan barcodes that are not from your own purchases, your account will be flagged for fraudulent activity and you may lose access to it.
Why didn't I earn points when I bought a gift card?
Sorry, points are only awarded for food and beverage purchases.
What is the My Rio Rewards™ Program?
The tastiest way to earn free food! You'll receive one point for every $1 you spend on food and beverages at Cafe Rio. When you get to 100 points, you'll unlock $10! It's just that easy. Keep your app notifications on because we love to send bonus offers that accelerate your free food earning!
Do you have a terms and conditions I can review?
Sure thing! You can find it here: Terms & Conditions
Do I need a My Rio Rewards™ account to participate in the My Rio Rewards™ program?
Yep, you'll need to create an account with a username and password. The simplest way is to sign up with Facebook – don't worry, we'll never post anything to your account.
Will you share the information in my My Rio Rewards™ account?
Nope, we wouldn’t do that to you. We want to remain friends.
What type of phone do I need to use the app?
We offer the app for both iOS, 5C and newer running on iOS 10 or higher, and Android devices running v5 to the latest.
How do I refer a friend? What do I get if they visit?
In the app, swipe to the right to open the side menu. Click on "Invite Amigos", then click the "share" button and choose how you want to send out your invite code. On the website, click "Invite Amigos" and then click "Send Invite Code by Email". You'll earn 20 bonus points for each friend that signs up using your invite code. You'll receive the bonus points when your friend uses their account to earn points for the first time.
Who do I contact with any questions or issues?
In the app, swipe right to open the side menu. Click on "Help", choose the option that fits your question, and use the blank email to tell us your troubles. You can also email directly to firstname.lastname@example.org.
Why is the app showing me restaurants that are not near me?
In case you're traveling around the country - we want to make sure you know every spot you can visit! To see locations near you, you'll need to enable the GPS locator/location services in your phone's settings, or you can locate the restaurant closest to you by using the search option. You can also zoom in on the map. We have all kinds of fun ways for you to find us!
How do I opt out of notifications or offers?
In the app, swipe right to open the side menu. Click “Account Settings” and then set your preference using the toggle buttons at the bottom of the screen.
Can I redeem my points for cash?
Nope. Every 100 points you earn will automatically convert into a $10 redeemable reward. The reward is yours to use towards a food and beverage purchase at Cafe Rio, but you can't get cash back from your purchases when using your rewards.
How will I earn points and rewards?
You'll receive 1 point for every $1 you spend on food at Cafe Rio. Every time you earn 100 points you'll automatically unlock $10 in rewards. Your receipt will have a barcode on the bottom that you can use to earn points. Simply scan the barcode with the app or enter the barcode number on the website and you'll get points for your catering purchase. Easy peasy! Unfortunately, we aren't able to process rewards towards the purchase of catered orders at this time.
Will I need to re-enroll for catering loyalty rewards?
Nope. If you already have a catering rewards account, log in to the My Rio Rewards™ app or website using the email address and password registered to your catering rewards card; any existing rewards are already transferred for you!
Will I lose any credits / points I already earned?
Nope! If you already have a catering rewards account, log in to the My Rio Rewards™ app or website using the email address and password registered to your catering rewards card; any existing rewards are already transferred for you!
Do I get rewards for buying catering?
Yep! You'll receive 1 point for every $1 you spend on food at Cafe Rio. Every time you earn 100 points you'll automatically unlock $10 in rewards. Please note, unfortunately, we aren't able to process rewards towards the purchase of catering orders at this time.
Can I still give the call center representative my loyalty number to earn rewards?
The Catering Call Center Team will not be able to give you loyalty points over the phone. They can however still take your order! You will need a My Rio Rewards™ account to continue to get rewarded for your catering orders.
I made an eligible purchase at a Cafe Rio restaurant, but it is not reflected in My Rio Rewards account. How do I resolve that?
Is the Cafe Rio App secure?
Why should I sign up with Facebook?
We give you points. And, it’s easy.
What information do you access from my Facebook profile? Do you post to my wall?
No way, amigo, we'd never post to your wall. You have all the control. We will access your general information and the email address associated with your Facebook profile.
Why does Cafe Rio require my location?
We use your location to help you find the Cafe Rio nearest you.
How do I redeem points?
Every 100 points will automatically convert to a $10 redeemable reward. That’s when you get to redeem. In the app, click "Redeem" on the "Rewards" tab. The cashier will scan the QR Code on your phone and any available balance will be applied toward your purchase.You can add your phone number to your account so the cashier can look up your account at the register and redeem your rewards.
Do I have to use all my rewards at once? What about offers, like a $5 credit?
Rewards and offers are two different things, amigo. Rewards are automatically earned every time you hit 100 points. When you redeem your rewards, all rewards, up to the purchase price of your order, will be applied towards your purchase. Any remaining rewards will go back in your account. Rewards don't expire, and you don't lose what you don't use.
Offers, like a free drink or BOGO coupon or a $5 or $10 credit, etc., generally have an expiration date and are one-time use only. If it's a credit towards your purchase but you don't use the full amount of the credit, the remaining balance is not available to use because it is a one-time use offer and you lose anything you don't use.
Do my rewards ever expire?
No. Once your points have converted to rewards, they are yours forever and ever and ever. Points, though, do expire after 180 days of no activity on your account.
What if my purchase doesn't use all my reward?
No problem. Any unused portion will go back into your account.
Can I receive cash back with My Rio Rewards™?
No, all remaining balance will return to your app account.
Can I use a My Rio Rewards™ coupon together with another coupon?
You can redeem multiple My Rio Rewards™ coupons or offers in a single transaction, unless stated otherwise.
How do I pay for an order using a gift card I loaded in the app?
Click the 'gift card' tab and then click the gift card you want to use. The gift card will flip to show a QR code which the cashier can scan at the register to pay for your meal.
Where is my payment information stored?
We don't store your information, amigo. Once your transaction clears, your information heads to the great black hole in the sky. In other words, it disappears and there's no way for us to access your credit card info.
Can I store multiple forms of payment to purchase a card?
We don't store any of your credit card information in the app. You will need to input in your card information each time you make a purchase.
Can I add money to a gift card I purchased in the app?
Of course, in fact we'd love you too! Click the 'gift card' tab, select the gift card to reload, click 'reload' then follow the prompts to add a balance to your gift card.
Can I add a physical gift card to the app?
You sure can, amigo! Click the 'gift card' tab, click 'add card' in the upper right corner, click 'add physical card', enter your gift card number and pin and you're off to the races.
How do I review my gift card transaction history?
Once you're in the gift card tab, select the gift card you want to review and then click 'manage'. From here you'll be able to view your history and transfer or share the card with another app account.
What do I do if the QR code on my gift card doesn't scan?
Make sure the brightness on your phone's screen is turned so the scanner can read the QR code. If that doesn't solve the issue, the cashier can manually type in the gift card number at the time of your transaction.
Will I lose my gift cards if I get a new phone?
Nope! Simply download the Cafe Rio app to your new phone, sign in using your existing username and password (or login with Facebook, if that's how you previously created your account), and everything will be right where you left it.
How do I share a gift card with my friends or family?
Head to the 'gift card' tab, select the gift card you want to share, click 'manage', click 'share', click the 'share' button, enter the email address registered with your friend or family's app account, and just like that, you've shared your card. Please note, your friend or family member will need to have the Cafe Rio app in order to use the gift card you've shared with them.
How do I transfer a gift card to a friend or family member?
Head to the 'gift card' tab, select the gift card you want to share, click 'manage', then click 'transfer'. Select 'other' if you'd like to transfer part of the gift card balance, or select 'full' if you'd like to transfer the full gift card balance, then click 'transfer'. Enter the email address registered with your friend or family's app account, and just like that, you've transferred your card. Please note, your friend or family member will need to have the Cafe Rio app in order to use the gift card you've transferred to them.
How do I remove someone who is shared on one of my gift cards?
You can easily remove someone by heading into the 'gift card' tab. Under the card that you shared, you will see a garbage can icon next to the the person's name; click the icon and you'll receive a message confirming your choice to remove a user.
What do I do if I forget my gift card passcode?
If you forget your gift card passcode, click 'manage', click 'security', then click 'reset passcode' to receive an email to reset your passcode.